Refunds and Returns Policy

Effective Date: September 5, 2023

TEMOS CREATION PAKISTAN
SUBSIDIARY OF

TEMOS CREATION LTD
LONDON, UK

Email: returns@temoshandpainted.com

At Temos Creation, we are committed to providing our valued customers with high-quality hand-painted premium leather bags. We understand that sometimes a product may not meet your expectations, and we want to ensure a smooth and transparent process for returns and refunds.

Please take a moment to familiarize yourself with our Refunds and Returns Policy to ensure a satisfactory shopping experience. By making a purchase on Temoscreation.pk, you agree to abide by the terms and conditions outlined below:

1. Eligibility for Returns and Refunds:

We offer returns and refunds on the following conditions:

  • The product was purchased directly from Temoscreation.pk
  • The return request is initiated within 7 days of the delivery date.
  • The product is in its original, unused, and undamaged condition, with all tags and packaging intact.

2. Non-Eligible Items:

The following items are not eligible for returns or refunds:

  • Customized or personalized products.
  • Items purchased from third-party retailers or sellers.
  • Products that have been visibly used, damaged, or altered.
  • Returns with missing or damaged packaging.
  • Products sold on discount or during promotional sales.

3. Return Process:

To initiate a return, please follow these steps:

  • Contact our Customer Support team at returns@temoshandpainted.com within 7 days of delivery and provide the following information:
  • Your order number.
  • The reason for the return.
  • Photographs of the product, if applicable.
  • Our Customer Support team will guide you through the return process and provide you with a Return Authorization Number (RAN).

4. Return Shipping:

Customers are responsible for the cost of return shipping, except in cases where the product received is defective or damaged. Please use a reliable shipping method and ensure the package is adequately insured. Include the RAN provided by our Customer Support team with your return.

Certainly, here’s the addition of the condition you requested:

5. Free Returns Offer:

As a special offer for our valued customers, we provide an option for free returns. You can choose to have your return shipping fee reimbursed, and we will issue your refund in the form of a gift card that can be used towards your next purchase on Temoscreation.pk. To take advantage of this offer, please follow these steps:

  • When initiating your return, note “Free Return” on your return request.
  • Please also attach the copy of return shipping fee receipt.

Please note the following conditions for this offer:

  • This offer is valid only for orders shipped within the Pakistan.
  • The free return option is available for eligible returns as per our Refunds and Returns Policy.
  • If you choose the free return option, your refund will be issued as a gift card to be used exclusively for future purchases on Temoscreation.pk
  • The gift card amount will be equivalent to the original purchase price of the returned item(s), Plus shipping charges paid for return shipping.
  • Gift cards issued under this offer are non-transferable and cannot be redeemed for cash.

6. Inspection and Processing:

Upon receiving the returned product, our quality control team will inspect it to ensure it meets the eligibility criteria. If the product is deemed eligible for a refund, we will process the refund within 7 business days of receiving the return.

7. Refund Method:

Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to reflect in your account, depending on your payment provider.

8. Restocking Fee:

We reserve the right to charge a restocking fee of up to 15% of the product’s purchase price if the returned item is not in its original condition or if the return is requested outside the 30-day window.

9. Customer Support:

If you have any questions or need assistance with your return or refund, please contact our Customer Support team at returns@temoshandpainted.com. We are here to help and ensure your satisfaction.

9. Updates to this Policy:

Temos Creation Ltd reserves the right to update this Refunds and Returns Policy at any time. Any changes will be effective immediately and posted on Temoscreation.pk

We appreciate your trust in Temos Creation and our hand-painted premium leather bags. We aim to make your shopping experience enjoyable and hassle-free.

Thank you for choosing Temoscreation.pk

*Last Updated: September 5, 2023*